Frequently Asked Questions
Everything you’ll want to know about e360 Giving.
When I sign up with e360 Giving, do I still need a separate payment gateway or merchant account?
When are the processing fees charged?
The transaction fee is deducted from your account as each donation is made. In your batch notification each day, you’ll see the total amount donated, and the total amount deposited.
What is the transaction fee for American Express?
When should I expect to see funds deposited in my bank account?
What if my church isn't 501c3 classified?
What happens if someone has insufficient funds when donating with an ACH payment?
After a donor sends a payment the deposit enters your next batch deposit.
If a user’s bank declines to give us money (invalid account number, insufficient funds, etc.) the donation is pull out of the next batch report. E360 Giving is notified of the returned payment and the donor receives a letter informing them the payment did not go through.
What if there are no deposits in the batch report?
Are there any fees for insufficient funds when donating with an ACH payment?
Reports, Integration & Support
What does the backend look like?
Take a look:
What financial giving reports does e360 Giving provide?
Will it integrate with Quickbooks?
Church Management Systems
Which Church Management Systems does e360 Giving integrate with?
We can integrate the following systems with e360 Giving so they automatically talk to each other, creating a smooth user experience for both donors and administrators. These integrations are already built and are free:
- e360 ChMS
- Servant Keeper
- FellowshipOne GO
- FellowsihpOne Premier
- Simple Church
- Elexio Essentials Community
Does e360 Giving have a knowledge base? What about Help and Support?
We do! Within the Support drop down of the e360 Giving Panel you can search our knowledgebase or contact support. In the first version, the support link is located on the left menu under the title ‘support.’
In the new version, you can find the link by navigating to the ‘support’ dropdown and selecting ‘support.’
Does e360 Giving allow a member to set up monthly or weekly donations from their checking account (ACH)?
Can we restrict payment methods to debit only?
Yes, you absolutely have the ability to request “Debit Only” processing
Can we restrict payment methods to ACH only?
ACH Deposit Time
How long is the deposit time?
Is it possible for e360 Giving to send a receipt upon payment when using a payment through a form?
Does e360 Giving work with Canadian churches?
Transactions Outside the Country
Can transactions be processed from outside the country?
Transactions can be processed from a donor who is located outside the United States with giving, events or store purchases as long as the donor is using a major credit card. Debit cards and ACH, unfortunately, would not be possible at this time.
What are the options to lease a stand?
- Floor Stand Lease » $99/month + $19/month software maintenance fee
- Table Mount Lease » $89/month + $19/month software maintenance fee
- Wall Mount Lease » $79/month + $19/month software maintenance fee
We require the first month’s lease payment (monthly lease payment + maintenance fee) and a signed lease agreement before we can process the order.
How long can we lease?
The term for a kiosk lease is for 24 months. At the end of the 24 Months, there are 3 options.
- Lease can be renewed for 24 months at the same price,
- The lease can end at the end of 24 Months, and the equipment is returned.
- You can buy out the lease for $300.00 and the equipment is yours. This will cancel the monthly lease payment, but the $19.00 monthly maintenance fee will still apply.
If you want to cancel the lease before the 24-month term ends, you will still be responsible for the monthly payments remaining
Can I end the lease before the 24 months is over?
When I lease a kiosk or tablet, is there an option for our church to own the hardware after a certain period?
Event Registration & Payment
Can I use e360 Giving to accept event payments?
Will event registration sync with a member’s giving account?
Is the online store included with e360 Giving?
What products can I sell online?
- Ministry Supplies
- Any physical merchandise
Can I list products based on SKU?
Yes, you are able to select on a per-item basis for the following:
- Active / Inactive (so that you can save an item that is perhaps seasonal)
- Stock (how many of the item that you have)
- Taxed or Not Taxed
Can I customize shipping options?
What is the tax value set at?
Have a specific question?
Learn How e360 Giving Can Help Your Church
Download our new eBook to learn more about:
- Features for Donors and Administrators
- How to set up online giving for your church
- How e360 Giving can be the right online giving platform for your church
PDF Guide: How e360 Giving Makes Tithes and Offering Easy for Donors and Admins
Your church deserves more than a transaction––for both your donors and your administrators. Download your copy to learn how e360 Giving can help achieve your mission, inspire your members, and increase your overall donations by an average of 32%.